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Privacy Policy

Privacy Policy

Our Privacy Policy

Below we set out our privacy policy which will govern the way in which we process any personal information that you provide to us. We may change our Privacy Policy from time to time. This policy was last update on 25th May, 2018.

The www.qubox.co.uk website is owned and operated by:

Qubox Retail Ltd
Unit 1 Counter Buildings
Brook Street
Woodchurch
Kent
TN26 3SP
United Kingdom 

Company Registration No.07689951 

Qubox is ran as a mail order company and outdoor living showroom and is operated from our head office, showroom and warehouse for which customers can visit to view our show products or collect purchased goods.

All our orders are dealt with on a delivery or collection basis. Should you wish to return an item which you have purchased please refer to our Returns Policy.
The site owner can be contacted at the email address on this sites contact page.

You can access our home page and browse certain areas of the site without disclosing your personal data save information collected by cookies that we may use (see below).

Your Information and Why We Process It

Qubox Retail Ltd only collect, keep, use or share your information for genuine business purposes, when you've approved us to do so, or when we're obliged to legally. There are a few different reasons why we retain your personal details.

1.To process any order that you place on our website and arrange for its delivery

2.To maintain any registered accounts you have with us

3.To make our website accessible to you with informative content tailored to your needs including serving you with any pop up messages and voucher codes.

4.If you have purchased a product from us we may contact you from time to time, by SMS, e-mail or telephone regarding our latest promotional offers, products and services that we think you may be interested in.

5.To get in touch regarding customer satisfaction surveys and market research.

6.We also use personal details to contact you regarding our services and products and if we need to verify your identity.

7.For research, analysis, testing, monitoring, risk management and administration purposes.

8.For crime or fraud prevention purposes.

When We Contact You

We may contact you shortly after your purchase to discuss your delivery and make sure that it all goes smoothly for you. We may also offer you other services which relate to the products that you have purchased.

We like to be able to keep you up to date with news, offers and promotions, but you can opt out of receiving email and text messages from us at any time. To do this, click on the “unsubscribe” link on the bottom of any of our emails, or contact our contact centre. It may take a couple of days for all of our systems to update, so bear with us whilst we process your request. Please note, if you submit information but there is an error or delay in processing, we may use the details you've submitted to contact you to complete your order.

When You Contact Us

If you get in touch by email or live chat to ask a question about your order or our services, we'll keep a record of your emails and our responses. This helps us to resolve any problems, and to answer your query quickly and easily if you need to get in touch again. It also helps us to check our advisors have all the training they need to give you the best possible help. Your telephone calls to Qubox Retail may also be recorded for training and regulatory purposes.

Disclosure of Information 

We share your information in very limited circumstances set out below:

  • where we're obliged to do so (for example a legal request)
  • when we need to work with a third party or core service provider, for example a delivery service or IT service provider. Each provider is carefully selected, and we'd only pass on the information required for them to perform that service on our behalf. They cannot use your data for any other purpose
  • with our group companies who may provide us with services
  • information with our finance partners for credit applications and fraud prevention purposes

We'll never sell your information. We'll always comply with the Data Protection Act 1998 and all other relevant legislation. We use third party payment service providers which are integrated into our website. When you pay using one of these methods i.e. Paypal, you are redirected to the providers portal. Your use of these services are subject to the terms and conditions of the payment providers.

Transfers To Third Countries

Qubox Retail may transfer your personal data outside of the European Economic Area. This will only be as a result of our service providers being based outside of this area. We will always ensure that such providers are in a country that has been assessed to provide adequate protection to personal data by the European Commission, or if the service provider signs a contract with us which contains the relevant protections for you.

Cookies

We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website.

Creating An Account With Qubox Retail

Creating an account with Qubox Retail gives you the ability to check out more quickly by allowing us to remember your delivery address and payment information, so you don't have to re-enter those details every time.

We do our part in protecting your account by strongly hashing your password using modern security technology. Our staff have no way of accessing your password.

In addition, your card details will never be sent, or stored on our platforms. Instead, your details are managed and protected by a dedicated E-commerce credit card payment management company.

It's important that you also take responsibility for protecting your account information. Make sure your password is suitably complex, don't share it with others, and try not to use the same one for lots of online accounts. Never send your password by email – we'll never ask you to do so. We won't ask you for your password information over the phone; but we can advise you on how to reset it.

Be sure to reset online passwords occasionally, and you can do so through the My Account area. If you think anyone has accessed your account information without your approval, contact us to let us know.

Contacting Us

We're always looking for new ways to improve your shopping experience with us, that's why we love hearing from you. If you have any questions about how we use your personal data or if you'd like to amend or stop us from processing your data, please contact us. You can get in touch by giving our friendly contact centre a call on 01233 860038 or you can write to us at our registered office address – Qubox Retail Limited, Unit 1 Counter Buildings, Brook Street, Woodchurch, Kent, TN26 3SP, United Kingdom.

Privacy and Security

Qubox Retail strives to do everything possible to give our customers an amazing online shopping experience along with great customer service. Our website is designed to make your experience as easy and personal as possible.

To achieve this we may need some personal information from you, but it's important you feel confident and secure. This privacy summary explains when we might ask you for information, how we'll use it, and all of the security measures we have in place.

Your privacy is important to us which is why we've ensured every part of our site uses secure connections. Look for the green padlock in the address bar and the letters ‘https', as these should always be present when browsing our site.

We only take orders through web browsers that allow communication through Secure Socket Layer (SSL) technology. There's no way you can order through an unsecured connection.

To keep you safe, we gain accreditation from the Payment Card Industry (PCI) every year. This third-party certification certifies that we take appropriate precautions to make sure your details are kept safe. This covers everything from ensuring our teams are well trained the security risks and vulnerabilities today, to implementing security compliant IT solutions. More information regarding this security standard can be found here: https://www.pcisecuritystandards.org/pci_security

Copyright

All website design, text, graphics, the selection and arrangement thereof are owed by the company running this site, or hosting this site, except where provided under the General Public License (http://www.gpl.org). ALL RIGHTS RESERVED.

Trademarks

All trademarks are the property of their respective owners and may be registered in certain parts of the world.

Disclaimer of Warranty and Liability

The following provisions may be curtailed or disallowed by the laws of certain jurisdictions. In such case, the terms hereof are to be read as excluding or limiting such term so as to satisfy such law.

We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use which you make of such information.

The information provided on this website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.
Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.

All warranties, express or implied, statutory or otherwise are hereby excluded.
Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.

We are not responsible for the direct or indirect consequences of you linking to any other website from this website. 

These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.

Consent and enquiries

By continuing to use this site and accessing the information on this website, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this website now. If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data please contact email. If at any time you wish us to cease processing your information please send a message to the Administrator at the email address on this sites contact page.

 

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Copyright 2018 Qubox Retail Ltd. Company No. 7689951. All Rights Reserved.
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